BT Complaint
Following my ongoing situation with BT, I’d been promised a callback yesterday from the woman in High Level Complaints who was dealing with my situation, but we missed each other as I was at work at the time. It has been agreed to pay me an additional credit of £50 towards the phone account to cover the costs, downtime, and the rest, as the usual “goodwill gesture”. I accepted – partially as I thought that clearing both accounts was the final settlement… but that was good!
posted by Suzy Scott @ 23:44
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